Support
Tech Support for VRX Products
When you buy from VRX Company Inc you are not on your own. If
you have questions or problems with your VRX Company products,
contact us by phone at the number to the left. You may
be given a tech support phone number on which to call
back. We are in the Eastern time zone and prefer to do
tech support between 9:00 AM and 4:00 PM. However, with some
advanced notice, we will try to accommodate your schedule
too. Tech support is free for our products to the
original purchaser. Please have your invoice number available
to help us find our records about your purchase so as to
faster serve you. If you do not have the invoice handy, please
have your product model number and software version available.
You can find model number on the bottom label. The software
version of your Text Inserter can be displayed by briefly
pressing SW1. Power cycle to return to normal operation.
Tech Support for Other Vendor's Products
With our extensive experience interfacing to POS we may be able to help you interface our competitors products. Of course we need to charge for this service. Visit our Services page for more information.Question?
If you have questions or problems with your VRX Company
products, contact us toll free at 866-543-8398. Typical sales hours 9:00
AM to 6:00 PM Eastern Time.
Please have your product model number and software version available. The serial number is on the bottom of the Text Inserter. You can find the software version of your Text Inserter by briefly pressing SW1.
We are glad to speak with you, but if you prefer to make a request by email, you may send it to support@vrxinc.com
You may also find helpful information at our FAQ page and our POS Manuals page. There you will find both user manuals and applications notes.
If you have a problem, please tell us. If everything is going
well, please tell everyone else.
Recognizing the Important Suppliers who
Support VRX Company
VRX company is lucky to have three important suppliers close
to us here in Tennessee and whom we recommend.
IES in Gray Tennessee
who manufacture our printed circuit assemblies.Ten-Tec in Sevierville Tennessee who manufacture our enclosures.
