VRX FAQS
VR2004 FAQ
Q: What does a VR2004 Cost and how do I get one?
A: Give us a call at either 865-805-2437 or 615-430-0744 and we can assist you in what accessories could be needed and provide a quote for the VR2004.
Q: Do you support a particular Pole Display, Journal Printer, or POS System?
A: Check out our Compatibility Page, and if you don't find the answer there, then give us a call.
Q: What is the difference between the VR2004 and the Geovision Text Inserter?
A: The Geovision Text Inserter only reformats the text output to send it to the Geovision DVR. The DVR inserts the text onto the stored video. The VR2004 actually overlays the text of the transactions onto the video. Then the video can be recorded by either a DVR or a VCR.
Q: What do you need to know to determine compatibility with our POS (Point of Sale) system?
A: Think of our Text Inserter at a Pole Display which happens to display on CCTV video.
So if the POS has an external serial (or
parallel) pole display or can be set up for one our Text Inserter can
probably be compatible. The other methods of interface are to set
the POS for Journal Printer or if available a Surveillance Interface.
The store owner or manager will have to be responsible for setting the
POS serial port for the appropriate interface. We are happy to help
explain the requirement. Typical setup is 9600 bps, 8 Bit, 1 Stop, No
Parity and Flow Control OFF. If you have the freedom to choose, set for
Epson pole display or Logic Controls.
Q: What if VRX Company has never before heard of my POS type?
A: We would like to find a demo of the
POS system software for testing to allow us to optimize our product
setup.
What is the exact name of the POS system?
Who is the vendor, and do you have contact information?
Is there a web site?
What is the operating system used for the POS system? Is it Windows
2000 or XP for instance?
What is the exact brand and model number
of the pole display?
Is the pole display serial, parallel or other?
Is the printer serial, parallel or other?
What is the exact brand and model number of the printer?
What is the cable into the serial printer? DB25, DB9 or Centronics?
What is the gender of the pins at the cable end to the printer?
Can you photograph the typical installation so we can guess at cable
routing?
IMPORTANT: For most POS system, Journal
Printers work much better than receipt printers work. For a receipt
printer application, it is desirable to set the POS system to print the
receipt line by line, as the cashier enters the sale. Only if this
possible will a receipt printer solution be a good one.
Can we get some examples of receipts from the system? We would like
normal transactions with several items and some transactions with Void,
No Sale, Return or Refund and any other unusual transaction events.
If we cannot get the above POS software
as a demo, may we ask you to make a HEX DUMP of some receipts with
representative transaction types? We can help you find how to do a HEX
DUMP for Epson and Star Printers. You can set our Text Inserter to make
a HEX DUMP. See the Debug Menu in the user interface.
The following transactions are typically interesting for Text Inserter.
Normal transaction with several items. Items with and with out tax if
applicable.
Void
No Sale
Return or refund
Other unusual transaction events.
We can discuss this further, by phone at your convenience.
The phone number is: 865-805-2437
Q: I am confused about RS232 Data. Do you have a good tutorial?
A: We have found lots of good tutorials
on the internet.
B&B Electronics have a nice one here: http://www.bb-elec.com/tech_articles/FAQ_rs232_connections_work.asp
